Contact Us

Contact

How Can We Help?

Whether you need guidance choosing the right wellness product, have a question about your order, or want expert advice on your setup.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@thewellnessstorm.com
Replies within 24 hours

Phone

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long does shipping take for large wellness equipment?

Most cold plunges, saunas, and massage chairs ship within 3 to 7 business days via freight carrier. You will receive a tracking number and estimated delivery window by email once your order has shipped. Orders over $100 qualify for free shipping.

Can I track my order after it ships?

Absolutely. Once your order is dispatched, we send a confirmation email with your tracking number and a direct link to the carrier's tracking page. If your shipment includes freight delivery, you will also be contacted to schedule a delivery appointment.

What is your return policy on wellness equipment?

We offer a satisfaction-based return window on all products. Items must be in their original packaging and unused condition. Please contact our team before initiating a return so we can provide you with specific instructions and a return authorization.

What if my product arrives damaged or defective?

We take damage claims seriously and work quickly to resolve them. Please photograph any damage to the product or packaging and email us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

How do I choose between different cold plunge or sauna models?

The best model depends on your available space, intended use, and personal wellness goals. Each product page includes detailed specifications and comparison notes. You are also welcome to call or email us for a personalized recommendation based on your setup.

Do your red light therapy panels require professional installation?

Most of our red light therapy panels are designed for simple at-home setup and come with all necessary mounting hardware. No electrician or special tools are needed. Each unit includes a detailed installation guide, and our team is happy to walk you through the process if needed.

Send A Message

Drop Us A Line

Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Every message receives a thoughtful, personal reply within one business day from our wellness team.

Secure Shopping

Your payment details and personal information are protected with industry-standard encryption at every step.

Quality Guaranteed

We stand behind every cold plunge, sauna, and therapy panel with manufacturer-backed warranties.

Free Shipping

Free shipping on most orders within the Continental U.S.